General Terms and Conditions

Please note: This English translation is provided for information purposes only and is not legally binding. Solely the German version of these General Terms and Conditions is authoritative. In the event of any discrepancy between the German and the English version, the German version shall prevail.

The following provisions form the basis for consulting and workshop services, trainings and product orders of Truinorva GmbH.

1. Scope of application, definitions

These General Terms and Conditions apply to all offers, contracts and services of Truinorva GmbH, Klaus-Groth-Straße 4, 25491 Hetlingen (“Truinorva”) towards entrepreneurs (§ 14 of the German Civil Code, BGB) and – where indicated – towards consumers (§ 13 BGB). Deviating, conflicting or supplementary terms and conditions of the client shall not apply unless Truinorva has expressly consented to their application in text form (Textform).

2. Range of services, conclusion of contract

Descriptions on the website, in presentations or brochures are non-binding and do not constitute offers in the legal sense.
A contract is concluded once Truinorva (i) confirms an enquiry in writing or by e-mail, or (ii) an individualised offer is accepted by the client within the applicable period, or (iii) performance of the service is commenced or rendered.
In the case of international services (e.g. events with participants from abroad), Truinorva may require a reasonable advance payment and supplementary arrangements.
The client shall ensure that all information required for the performance of the contract (e.g. invoicing address, participant lists, contact persons, access credentials) is provided in good time, accurately and completely.

3. Remuneration, expenses, price information

All prices are net prices in euros plus value added tax at the applicable statutory rate. Expenses (e.g. travel and accommodation costs, material and shipping costs) are invoiced as actually incurred or in accordance with the agreed flat rates.
Unless otherwise agreed, consulting and workshop fees are due no later than 14 calendar days before the start of the service; in the case of short-notice bookings, immediately.
For products (e.g. books, digital content), the price is payable in full before dispatch or activation.

4. Methods of payment, due date, default of payment

Payments are made exclusively by bank transfer to the account stated on the invoice (IBAN, and BIC where applicable). Cash payments are not accepted.
Unless stated otherwise, invoices are due for payment without deduction within 14 calendar days of the invoice date. In the case of SEPA cross-border transfers, the client bears any bank charges.
In the event of default of payment, the statutory default interest applies (§ 288 BGB). Truinorva is entitled to charge a reasonable flat processing fee for reminders and to withhold services until payment has been received in full.
The client is entitled to rights of set-off and retention only insofar as its counterclaims have been established by a final and binding decision, are undisputed or have been acknowledged by Truinorva.

5. Participation, rebooking and cancellation of events

Cancellations and rebookings must be made in text form (Textform) (e.g. e-mail).
Up to 28 calendar days before the start of the event, cancellation is possible free of charge. For cancellations 14 to 27 calendar days before the start of the event, 50 % of the participation fee becomes payable. For cancellations less than 14 calendar days, but at least 48 hours, before the start of the event, 80 % of the participation fee becomes payable. For cancellations less than 48 hours before the start of the event, and in the event of non-attendance without prior notice (no-show), the participation fee is charged in full (100 %). The client remains entitled to prove that the organiser incurred no damage or substantially lower damage.
The client may at any time up to the start of the event nominate a substitute person and send them instead of the participant originally registered. This does not entail a change of the invoice recipient unless otherwise agreed.
Truinorva may postpone or cancel events no later than 14 days before the start if fewer than five binding registrations have been received. Payments already made will be refunded; further claims (e.g. reimbursement of travel or hotel costs) do not exist.
Where events have to be adapted at short notice due to force majeure or the unavailability of speakers, Truinorva will provide equivalent substitute services or alternative dates. Statutory consumer rights remain unaffected.

6. Right of withdrawal for consumers

Applies only where the client is a consumer and the contract has been concluded as a distance contract.

Consumers have a statutory right of withdrawal of 14 days from conclusion of the contract or, in the case of goods, from receipt of the goods.
Digital content not supplied on a tangible medium is excluded from withdrawal where the consumer has expressly agreed that performance is to begin before expiry of the withdrawal period, has confirmed their awareness of the loss of the right of withdrawal, and the provision has commenced.
In the case of services, the right of withdrawal expires once Truinorva has fully rendered the service and the consumer has previously expressly agreed that performance is to begin before expiry of the withdrawal period and has confirmed their awareness of the loss of the right of withdrawal. Where the service has been rendered in part, the consumer owes compensation for the value of the service rendered up to the withdrawal.

7. Working materials, intellectual property rights, rights of use

All materials, concepts, visualisations, software, databases and digital content provided by Truinorva are protected by copyright and related rights. Unless otherwise agreed, the client receives a non-exclusive, non-transferable, non-sublicensable right of use for internal purposes. Reproduction, publication and disclosure to third parties require the prior consent of Truinorva in text form (Textform). A flat shipping fee may be charged for sending physical materials by post.

8. Product orders, delivery, retention of title

Within the EU, physical products are generally dispatched within three working days of receipt of payment; outside the EU, additional costs and delivery times may arise.
Truinorva is entitled to engage external fulfilment, logistics or print-on-demand service providers for production, storage, packaging and/or dispatch (e.g. book production and direct shipping via a specialised provider such as Amazon Kindle Direct Publishing (KDP)). In such cases, delivery may be made directly by the service provider to the client or recipient.
Goods remain the property of Truinorva until payment has been made in full (retention of title, Eigentumsvorbehalt, § 449 BGB). In the case of third-party fulfilment, title likewise remains with Truinorva until payment has been made in full; no sale or transfer of ownership by way of security to third parties takes place.
Passing of risk: Where the client is an entrepreneur, the risk of accidental loss and accidental deterioration passes upon handover to the carrier; in the case of consumers, only upon handover to the consumer.
Address details / customs: The client shall provide accurate delivery and customs data. Any import duties, customs charges or fees in the country of receipt are borne by the client.
Transport damage must be reported to the transport service provider and to Truinorva without undue delay. Statutory rights in respect of defects remain unaffected.

9. Confidentiality, secrecy

The parties shall treat all information obtained in the course of the cooperation which is designated as confidential or is recognisably confidential (including business and trade secrets) as strictly confidential and shall use it exclusively for the performance of the contract. Statutory disclosure obligations remain unaffected.

10. Liability

Unlimited liability: Truinorva is liable without limitation (i) in cases of intent, (ii) for damage arising from injury to life, body or health, (iii) under the German Product Liability Act (Produkthaftungsgesetz), and (iv) to the extent of an expressly assumed guarantee, if and insofar as such a guarantee has been assumed.
Liability for gross negligence: In the case of damage caused by gross negligence, Truinorva is liable – to the extent permitted by law – only for the damage typical for this type of contract and foreseeable.
Liability for ordinary negligence: In the case of a breach of duty caused by ordinary negligence, Truinorva is – to the extent permitted by law – not liable. This does not apply to the breach of material contractual obligations (cardinal obligations, Kardinalpflichten) within the meaning of the following point “Cardinal obligations / material contractual obligations”.
Cardinal obligations / material contractual obligations: In the case of an ordinarily negligent breach of a material contractual obligation (cardinal obligation), the liability of Truinorva is – to the extent permitted by law – limited to the damage typical for this type of contract and foreseeable damage. Cardinal obligations are those obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the client may regularly rely. Cardinal obligations do not include, in particular, the achievement of a specific technical, economic or legal outcome (e.g. the feasibility of particular ideas, freedom from intellectual property rights (i.e. the absence of conflicting third-party rights), the intellectual property situation, or market, revenue or cost forecasts), nor decisions taken by the client.
Liability cap: In the cases covered by the preceding points “Liability for gross negligence” and “Cardinal obligations / material contractual obligations”, the liability of Truinorva is – to the extent permitted by law – limited in amount to 100 % of the net order value of the service from which the damage results. In the case of continuing obligations, the net order value is the net remuneration for the last 12 months before the damaging event occurred; where the contractual relationship has existed for a shorter period, the net remuneration agreed or invoiced up to that point applies, in each case with reference to the service concerned.
Exclusion of certain types of damage: To the extent permitted by law, the liability of Truinorva is excluded for indirect damage, consequential damage, loss of profit, loss of production, business interruption as well as third-party claims against the client (e.g. contractual penalties, damage at the client’s own customers), unless Truinorva is liable without limitation under the preceding point “Unlimited liability”.
Loss of data / data backup: To the extent permitted by law, the liability of Truinorva for loss of data is limited to the damage that would also have occurred had the client carried out proper and regular data backups. The client is responsible for the backup, currency, completeness and lawfulness of the data and information it provides.
Vicarious agents: The above limitations of liability also apply for the benefit of the legal representatives, employees and vicarious agents of Truinorva.

11. Data protection

Truinorva processes personal data exclusively in accordance with the applicable data protection laws for the purposes of contract handling, communication and the maintenance of business relationships. Details can be found in the privacy policy (German). The client warrants that any personal data it provides has been transmitted lawfully.

12. Force majeure

Force majeure: Events of force majeure which substantially impede or render impossible the provision of the services (e.g. natural events, epidemics, wars, strikes, official measures, large-scale IT or infrastructure failures) entitle Truinorva to postpone the service by the duration of the disruption plus a reasonable start-up period or – in the case of continuing impossibility – to withdraw from the contract. Fees already paid will be refunded; further claims are excluded.

Illness or unavailability of the persons carrying out the service: If a person designated to provide the service becomes unavailable at short notice (in particular due to illness or other impediment through no fault of their own), Truinorva is entitled (i) to deploy a professionally equivalent substitute person, (ii) to postpone the date within reasonable limits, or (iii) – where so commissioned – to provide the service in a suitable remote or online format. Truinorva will inform the client without undue delay. If a substitution or postponement is not possible within reasonable limits, fees already paid will be refunded on a pro rata basis for services not rendered. Further claims (e.g. reimbursement of third-party travel or hotel costs) do not exist; mandatory consumer rights remain unaffected.

13. Place of jurisdiction, choice of law, text form

The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of the state in which the consumer has their habitual residence.
Where the client is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Pinneberg. Mandatory statutory places of jurisdiction remain unaffected.
Amendments or supplements to these General Terms and Conditions require text form (Textform) (e.g. e-mail). This also applies to any waiver of the text form requirement.

14. Severability clause (Salvatorische Klausel)

Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, the valid arrangement that comes closest to the economic purpose of the invalid provision shall be deemed agreed.

As at: February 2026